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BUILT AROUND THE WAY YOU SELL

Different conversations.
The same ambition to improve.

From the first cold call to the showroom visit, connect customer conversations to your playbooks, practical coaching and a better next step.

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YOUR TEAM. YOUR CONTEXT.

Choose the way
your team sells.

B2B sales customer conversationB2B sales

Understand the opportunity. Earn the next step.

Connect discovery, qualification and follow-up across online calls and face-to-face meetings. Coach the questions that reveal needs, decision-makers and timing.

Discovery · Qualification · Deal progression

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Online callsFace-to-face meetings
Dialler teams customer conversationDialler teams

Make every call a chance to improve.

Build separate playbooks for cold calling and customer service. Turn recordings into coaching on openings, listening, objections and clear next actions.

Cold calling · Customer service · Practice

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Retail stores customer conversationRetail stores

Better advice on the shop floor.

Help staff discover what shoppers need, recommend relevant products and handle service concerns. Bring your store standards into everyday conversations.

Product advice · Service recovery · Staff coaching

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Showrooms customer conversationShowrooms

Turn a visit into a clearer decision.

Tailor consultations to the customer’s priorities, comparisons and purchase timeline. Coach demonstrations and follow-up for automotive, home and interiors teams.

Consultations · Demonstrations · Follow-up

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START WITH THE CONVERSATION

Capture where you work.
Learn in one place.

Online meetings

Connect your calendar, configure your meeting bot and review captured customer calls.

See how it works

Face-to-face meetings

Use Smart ID for customer visits and consultations, then upload over Wi-Fi for analysis.

See how it works

Dialler recordings

Agree a recording import or integration workflow that fits your provider and team.

See how it works
ONE CONNECTED IMPROVEMENT PROCESS

Your playbook becomes
everyday practice.

  1. 01

    Set the standard

    Define good discovery, qualification or service for your products and customers.

  2. 02

    Review the evidence

    Understand needs, intent, unanswered questions and agreed actions from the conversation.

  3. 03

    Coach & practise

    Choose a specific behaviour to improve and rehearse the moment that matters.

  4. 04

    Apply & improve

    Bring the better approach to the next customer and review progress over time.

INSIDE SALESLENS

See the conversation. Know what to improve.

Explore the meeting summary, customer intent and qualification before moving into coaching and practice.

Meeting summaryView full size
SalesLens Meeting summary screen showing a demonstration account
Review the executive summary, customer needs, intent, qualification and agreed follow-up in one meeting view.Actual app screen · Demo account. Example data illustrates the workflow, not results for this industry.

Find your fit.
Start with clarity.

Which SalesLens solution should I choose?

Start with how your team sells. B2B sales focuses on discovery and qualification; dialler teams on cold calling and service; retail on product advice; and showrooms on considered purchases and follow-up. A team can use more than one conversation source.

Can we use our own sales and service playbooks?

Yes. Tailor guidance to your products, customers and sales process. Different conversation types can have different expectations, so coaching stays relevant to the work your team actually does.

Does the same platform support online and in-person conversations?

SalesLens brings supported online recordings, Smart ID recordings and agreed dialler imports into an analysis and coaching workflow. Capture setup depends on your meeting platform, device or dialler provider.

What happens after a conversation is analysed?

Review the summary, customer needs, buying signals, qualification gaps and next steps. Use the evidence to choose a coaching focus, practise a better approach and review how it is applied in later conversations.

Bring your team.
Build your next better conversation.

Show us how you sell today. We’ll explore the conversation sources, playbooks and coaching workflow that fit.

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SalesLens in action