Look beyond one score
Review the pattern across conversations rather than judging a single meeting.
Skill Progress
See the habits behind the improvement.
Follow skill development, coaching adoption and conversation outcomes over time, with context for the changes.
FROM INSIGHT TO ACTION
01Review your trend
02Check supporting conversations
03Agree the next focus
Track adoption
Connect skill development to the behaviours used in real calls.
Choose the next focus
Use progress as a starting point for a useful coaching discussion.
WHAT YOUR TEAM CAN DO
Understand what changed—and why.
Activity alone does not show development. Progress connects the pattern in conversation quality with practice and coaching adoption, giving reps and managers a more useful starting point for a development review.
Explore practical use casesTrends across conversations
Look at changes across a period instead of treating one unusually strong or difficult meeting as the whole picture.
Coaching adoption
Check whether a coached behaviour is appearing in customer conversations, rather than only in practice.
Skill and outcome context
Consider skill development alongside meeting types and next-meeting outcomes. Compare similar work where possible.
A next development decision
Use the evidence to decide whether to keep practising, refine the coaching focus or move to another priority.
INSIDE SALESLENS
Individual progress and development
Real demo-account screens. Explore the detail behind the workflow.
A PRACTICAL WORKFLOW01 02 03
Make it part of the way you work.
Review your trend
Check supporting conversations
Agree the next focus
ILLUSTRATIVE EXAMPLE
Practice scores improve, but real-call adoption is still low.
The skill may need a clearer trigger in the customer conversation.
USE CASES
Where this makes a difference.
Illustrative situations showing how to put the feature to work.
A monthly development review
The situation
A rep feels they are improving but cannot point to the change.
With SalesLens
Review the trend, open representative meetings and compare the target behaviour across the period.
The opportunity for your team
Make recognition and the next coaching decision more specific.
Practice improves, customer calls do not
The situation
The rep performs well in rehearsal but falls back to an old habit in calls.
With SalesLens
Look for a situation where the skill should appear and agree a simple trigger for using it.
The opportunity for your team
Address the transfer gap instead of assigning more unfocused practice.
WHY IT MATTERS TO THE BUSINESS
Connect the feature to a better way of working.
Use these outcomes to guide your team’s review and assess whether the workflow is helping.
Evidence-based recognition
Celebrate a repeated improvement, not just one high score.
Smarter development priorities
Focus support on skills that are not yet transferring to calls.
A clearer review conversation
Discuss the trend with its underlying examples and sample size.
GETTING STARTED
Discuss your workflowMake the first rollout useful.
Build enough comparable conversations to see a pattern. Review the reporting period and meeting context before drawing conclusions, and keep reward points separate from skill assessment.
Your questions, answered.
Is progress the same as reward points?
No. Skill Progress focuses on development and adoption. Rewards & Achievements recognises qualifying participation and milestones separately.
What if there are only a few meetings?
Treat early trends cautiously and review the underlying conversations. More evidence gives a stronger basis for a development discussion.
Keep the workflow connected.
Personalised Coaching
Give each rep a focused coaching priority based on their actual conversations, with a practical behaviour to use in the next call.
Explore featureAI Sales Practice
Rehearse discovery, objections and next-step conversations with AI role-play grounded in your coaching priorities.
Explore featureTeam Performance
Give directors and team leaders a clearer view of skills, coaching adoption and customer conversations across their permitted team.
Explore feature